Location:

Employment Status:

Summary:

Organize and implement educational programs (workshops, group health and wellness series, community lectures) specific to needs as identified by Clinical Educator, patients and local physicians. Provide important first point-of-service connection with patients and clients through telephone and face-to-face contact in a courteous, friendly and professional manner that imparts a favorable first and lasting impression.

Essential Duties and Responsibilities:

• Coordinate patient education offerings, by working in conjunction with clinical educator’s assessment of regional interest, including those based around Berkeley’s disease management focus.
• Develop and maintain relationships with co-workers and support personnel within the Berkeley Corporation.
• Conduct outreach activities, building relationships with individuals and groups.
• Recruit and work with consultants and volunteers.
• Possess ability to educate physicians, patients or other guests regarding 4myheart Center offerings and focus.
• Provide coverage of the reception area with a pleasant and professional presence in greeting all guests.
• Provide clerical duties as follows:
• Answer and direct calls in a professional and efficient manner, documenting and distributing information to appropriate person in legible manner.
• Process faxes and incoming mail or special deliveries.
• File data and perform other routine clerical tasks as assigned for other departments as needed including accurately completing and maintaining administrative documents and records.
• Create and maintain a filing system containing patient’s personal information such as test results, initial evaluation, etc.
• Order and maintain relevant office supplies for effectiveness of personal duties and duties of other staff members as well as daily operations.
• Operate a variety of standard office machines, including a personal computer and a variety of computer software, phone, fax, calculator, shredding machine and photocopy machine.
• Schedule patients for classes, blood draws and visits with Clinical Educator.
• Obtain test reports, physician reports or other pertinent patient information as needed.
• Type memos, letters, reports, forms as needed.
• Possess knowledge of billing issues associated with Berkeley testing.
• Help maintain a high level of security and privacy for patients participating in Center programs.
• Maintain HIPAA requirements and other relevant clinical and/or patient care regulations, policies, procedures and standards.
• Accept other duties and special projects as assigned associated within scope of job.

Requirements:

• Bachelor’s degree is preferred.
• Self-starter who works well in a team-oriented environment and interacting with people.
• Skill in operating computer and computer-based programs.
• Experience in community-based program management and education.
• Minimal 2 years experience in similar job position.
• Superior customer service
• Self-motivated, results-oriented with a positive outlook
• Handle multiple tasks and customers with efficiency
• Effective and proficient communication skills, both written and verbal
• Ability to effectively integrate Berkeley internal and external resources.
• Pursue personal development of skills and knowledge necessary for the effective performance of the role.

How to apply: